Know about problems before your customers do
Get notified when a server or service becomes unavailable, when drive space gets low, or other mission critical system issues.
What you get
- Monthly report for activity usage of CPU, Disk space, Memory, Network
- Immediate Email alert if errors or warnings get triggered
- Managed services include a support ticket follow-up if support remediation was performed
Cost and pricing
- One-time customer onboarding fee of $50, no additional fee for adding servers. See chart below for specifics.
- No annual fee. After the initial onboarding, only monitoring fees apply.
- $10/month per server, minimum of 3 servers
- Pre-paid support packs are available to allow a skilled technician to remediate for managed services. Used in 30-minute increments, starting at $450 for 3 hours.
Monitoring Offerings
- Unmanaged monitoring – simple! Basic monitor that will send an email if alert is triggered. If you don’t already have a monitor system in place, this saves you the work of setting it up. This offering does not include an active response other than sending automated alerts to you.
- Managed monitoring – Initial, immediate troubleshooting will be done by us, and escalated to you if needed. A support pack is required because each incident will be logged with a ticket and by a technician.
- Managed monitoring plus Updates – The most proactive solution to avoid issues! Operating system updates, either Windows or Linux, to be managed and applied in a maintenance window that you define. A support pack is required, and backup monitoring is included to ensure that a rollback is possible.
Endpoint examples
- CPU monitored and trigger an alert when sustained above 95% utilization
- Disk space monitored and trigger an alert when above 95% consumed
- Web address latency monitored and trigger an alert when the site is not accessible
- A particular named Windows service stops
Chart example of a web server CPU activity:
| Unmanaged Monitoring | Managed Monitoring | Managed Monitoring + Updates | |
| For Minimum 3 servers* | One-time Setup: $50 + Monthly: $30 | One-time Setup: $50 + Monthly: $30.00 + Support pack | One-time Setup: $50 + Monthly: $60.00 + Support pack |
| Support Pack | N/A | Support hours used only as needed to remediate issues | Support hours used for applying operating system updates |
| Backup Monitoring | N/A | N/A | Monitor the backups to ensure that a rollback is possible in case of update issues |
| Monthly Summary Report provided to you | Yes | Yes | Yes |
| Immediate Email or mobile** notification of issues | Yes | Optional | Optional |
| Support ticket follow-up | N/A | Yes | Yes |
| Escalation of issues | No | Yes | Yes |
| Portal access to view all logged events | No | Yes | Yes |
| Custom or environment-specific monitoring | No | Available using support | Available using support |
*Servers without the monitor agent will be limited to public-facing services, such as web servers or VPN entry point. The monitor agent can check internal metrics like sustained CPU utilization, low disk space, when a reboot has occurred, and others. Additional servers are $10/month each.
**Mobile device notifications are limited to apps compatible with the Zabbix system.